Motive Sales Suppliers work with multiple couriers to provide the most efficient delivery services at the most competitive prices. Couriers are chosen depending on item weight, package size and individual shipping costs. Each of our Suppliers ships from their distribution centres using their chosen courier once full payment has been received.

Below are just some of the couriers Motive Sales Suppliers use. 

AUSTRALIA POST

Australia Post will send items with either Parcel Post or Express Post. Your customer will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.

 

ARAMEX

You will receive an email confirmation from Aramex along with a tracking number as soon as your order is dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery. 

 

ALLIED EXPRESS

Allied Express will contact you before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.

 

BORDER EXPRESS

A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.

 

COURIERS PLEASE

Couriers Please deliveries are ‘Signature Required’. When the order is placed, you will receive an email asking them to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or they can reschedule delivery.

 

DIRECT FREIGHT EXPRESS

Direct Freight Express will send an email confirmation to you with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify you via email or SMS with directions for re-delivery. 

    

HUNTER COURIERS

You will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and you will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.

 

SENDLE

You will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.

 

STARTRACK

StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. You will also be notified once the order has been delivered. 

 

TNT AUSTRALIA

A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless the customer has requested TNT to obtain a signature upon delivery.

 

TEAM GLOBAL EXPRESS

A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, you should receive a card with instructions to collect the parcel. You can also visit the Team Global Express website to arrange a re-delivery.

 

FAQs

How long does it take to be dispatched?

Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-2 working days after payment has been received. Our Suppliers cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise.  

Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.

Who is responsible for missing or damaged packages?

In the case of missing or damaged packages, the Supplier will be held liable. Please refer to our Supplier Service Level Agreement for more information.

What if I provide the wrong postage address?

Once the order has been received through Motive Sales, the order details cannot be changed. You can contact Motive Sales to cancel the order and resubmit the order with the correct address. However, please note that this may result in additional charges to the order. To avoid these charges, we encourage our customers to double-check the accuracy of their shipping address before placing an order.